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Customer Service- Flight reservations
- 1. How do I book a flight online?
- 2. What if I miss my flight?
- 3. How do I change or cancel my flight reservation?
- 4. How do I pay Ctrip?
- Hotel reservations
- Flight reservations
- 5. What ticket delivery options are available?
- 6. What is the difference between full fare and discounted fare?
- 7. What is the difference between paper tickets and E-tickets?
- 8. What is the ticket modification rule?
- 9. What is the ticket refund rule?
- 10. What is the ticket endorsement rule?
- 11. How long after I submit my reservation will my ticket be issued?
- 12. How do I know my reservation has been confirmed?
- 13. How can I get a receipt for my flight reservation?
- 14. What credit cards do you accept?
- How do I book a flight online?
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To book a flight online, start on the home page and click the "Flights" button located in the top left corner of the search area. Fill in all the fields with a yellow background. The white fields are optional.
Reservation process ▼ - What if I miss my flight?
- Contact us at 400-820-6666 or consult the airline staff.
- How do I change or cancel my flight reservation?
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- Click on the "My Trip" tab located in the top right-hand corner of our home page. Log in and choose the "My flights" button to see your reservation list. To change your reservation, click the "Modify" button and follow the directions to select and reserve a new flight. To completely cancel your reservation, click the "Cancel" button.
- For orders that cannot be processed online, please contact us at 400-820-6666. For tickets that have already been issued, orders cannot be cancelled online or by phone.
- How do I pay Ctrip?
- The most common way to pay is at check out using cash or a credit card. However, some hotels may allow prepayment. You may prepay by credit card using our online system, or pay after you get your ticket using cash or by a credit card. You can select which payment method you want to use during booking.
- What ticket delivery options are available?
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- Tickets will be delivered to you based upon your own request.
- Tickets can be picked up at the airport counter or at our company
- For travelers booking e-tickets, check in at the airport counter by showing valid identification or passport.
- What is the difference between full fare and discounted fare?
- Full fare and discounted fare can be applied under different conditions. The policy varies among airlines. Details are shown during the booking process.
- What is the difference between paper tickets and E-tickets?
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- Paper tickets will be delivered to the address you provide or can be picked up at various Ctrip cites or airport counters.
- For travelers booking e-tickets, check in at the airport counter by showing valid identification or a passport.
- What is the ticket modification rule?
- Tickets cannot be modified online after being issued. Please contact Ctrip to change your ticket. Normally, airlines do not charge any fees for changes made within the same class. To upgrade your ticket, there is usually a price difference that must be paid.
- What is the ticket refund rule?
- There is no charge for canceling tickets that have not yet been issued (except for group tickets with prepaid deposit). For tickets that have already been issued, a cancellation fee might apply (this depends on the policy of the airline).
- What is the ticket endorsement rule?
- Only passengers purchasing full fare are allowed to transfer between airlines. Airlines involved must also agree to this transfer.
- How long after I submit my reservation will my ticket be issued?
- Normally, tickets will be issued half an hour after you submit your reservation.
- How do I know my reservation has been confirmed?
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- We will send you a confirmation email once your reservation has been submitted and received.
- If you provide a Chinese mobile phone number, you will also receive a text message confirming your reservation.
- How can I get a receipt for my flight reservation?
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- Your paper ticket can be used as a receipt.
- Your printed e-ticket can be used as a receipt.
- What credit cards do you accept?
- We accept all credit cards issued inside and outside China for online booking.
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