Every time you book a hotel through us, your member rate will always be lower than the hotel rate offered the day you check in.

If this is not the case and you check in at a rate lower than your Ctrip rate, you can receive double Ctrip points for the booking. Just send us your invoice for confirmation.

If you decide to pay your Ctrip member rate, you can receive both the RMB difference between rates and get double Ctrip points for the booking. Again, just send us your invoice so we can confirm the difference.

After you provide your credit card information, Ctrip will verify the credit card information in order to confirm your reservation with the hotel. Ctrip will send you confirmation of your reservation once the hotel has verified and accepted your information. Your hotel room will be held for you until noon of the day following your check-in date. If you provide incorrect or false credit card information or if Ctrip cannot verify your information for any reason, your reservation cannot be guaranteed and the hotel will not hold your room for you.

• No-show charge: After your credit card guarantee has been verified and accepted by the hotel, you can incur a no-show charge if you do not show or cancel too late. This charge is generally the equivalent of one night's stay at the hotel.
• Depending on individual hotel deadlines for cancelling or changing a booking, we cannot guarantee that your order can be cancelled or modified once your Credit Card Guarantee is verified. You will be charged the rate of one night if you do not show. Please plan your trip carefully to avoid the no-show charge.

• Click on the "My Trip" tab in the upper right of our home page. Log in and access to "My hotels" to see your reservation list.
  To change your reservation, click the "Modify" button and follow the directions to select and reserve a new hotel.
  To completely cancel your reservation, click the "Cancel" button.
• Any cancellation or change to the hotel reservation must be made before deadline. After the deadline you cannot change or cancel your reservation online. Please contact us by phone at 86-21-34064888 or 400-820-6666 (in China). Any cancellation or change is subject to applicable penalties if your cancellation or change request is made after the deadline.

• Prepaid orders or orders with Credit Card Guarantee need to be cancelled or changed within the deadline, or Ctrip will have to deduct some or all of the room fee from you. Normally the deadline is at 6pm of the day you check in, but the time of different hotels varies. So during your booking, you will be noted for the specific deadline.
• We suggest you make reservations 1 or 2 days in advance during off-season and more days (at most half a month) in advance during peak season.

• For prepaid orders or orders with a Credit Card Guarantee, after your Credit Card Guarantee has been verified and accepted by the hotel, you can incur a no-show charge if you do not show or cancel too late. This charge is generally the equivalent of one night's stay at the hotel.
• For other orders, you can inform Ctrip and the hotel if you cannot show up without incurring any fees.

A service apartment is a type of furnished, self-contained apartment designed for short-term stays, which provides amenities for daily use.

A resort is a hotel located in a resort area with many recreation facilities, such as golfing, skiing, etc.

• A room with a breakfast icon means it offers free breakfast for one or two guests.
• You have to pay for breakfast when there is N/A in the "Breakfast" column.

• We will send a confirmation email to your registered mailbox after we confirm your submitted reservation.
• If you provide your mobile phone number (in China), you will also receive a confirmation message from us.