Accounts and points
1. Why should I become a Ctrip member?
2. How do I become a Ctrip member?
3. What should I do if I forget my password?
4. How do I change my password?
5. How do I review or update my profile information?
6. What is a Ctrip VIP card?
7. How do I get a Ctrip VIP card?
8. What can I do with my Ctrip points?
9. How are Ctrip points accumulated?
10. How do I find out how many Ctrip points I have?
11. Do my Ctrip points ever expire?
12. How long after making a reservation are my points credited to my account?
13. How do I look up my current reservation?
Why should I become a Ctrip member?
Ctrip is a leading consolidator of hotel reservations, air ticketing and packaged tours in China. We offer online and offline reservations in more than 5000 highly rated hotels, all major domestic airlines in more than 45 cities and hundreds of domestic itinerary packages throughout China. Ctrip users can also enjoy discounted services and products from more than 3000 stores and service providers throughout China.
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How do I become a Ctrip member?

Click Join today on the top right-hand corner of our home page to find the login information. Fill in your information create a new account. The fields with a yellow background most be filled in and the white fields are optional.

After you register, you will get 1000 Ctrip points. You will also get a Ctrip card number and a basic membership card. After accumulating 3000 points, you can upgrade your card to a VIP card.

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What should I do if I forget my password?
At log in, enter your account, then click on Forgot?. Your password will be sent to your registered mailbox.
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How do I change my password?
Click on "My profile" at our home page and select "Edit" located at the bottom of your information. You will see "Modify password" on the first line. Select this option to create a new password.
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How do I review or update my profile information?
Click on "My profile" at our home page to see your account information. Click "Edit" located towards the bottom of your information to update.
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What is a Ctrip VIP card?
  • In order to obtain a Ctrip VIP card, the member must have accumulated at least 3000 Ctrip points.
  • Cardholders enjoy priority services when booking hotels, flights and packages.
  • Discounts are also available at more than 3000 stores around the country
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How do I get a Ctrip VIP card?
  • Once you have obtained 3000 points, your Ctrip membership card can be upgraded to VIP status. Please fax a copy of your passport/ID to Customer Service Department, fax number: 8621-52189126, and make sure you provide us with the information below: Ctrip card number/user ID Contact phone number and email address Your request for redeeming a Ctrip VIP card, address in Chinese, postcode, and the receiver's name.
  • After receiving your fax, we will send your card out within one week. We only can send VIP cards to mainland China cities and Hongkong.
  • You can also pay 365 CNY to buy a Ctrip VIP card. If you choose to do so, visit our customer service department at 1F, Building 2, NO.99 Fuquan Road, Shanghai.
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What can I do with my Ctrip points?
As soon as you register as a Ctrip member, 1000 points will be automatically awarded to your account. Any hotel or flight bookings you make in the future with Ctrip will gain you points.
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How are Ctrip points accumulated?

As soon as you register as a Ctrip member, 1000 points will be automatically awarded to your account. Any hotel or flight bookings you make in the future with Ctrip will gain you points.

Basic rules:
  Ctrip points you get:
Register as a Ctrip member 1000 Ctrip points
Hotel reservation By telephone =Reservation amount
Online =Reservation amount *2
Flight reservation
Packages reservation		 By telephone =Reservation amount /4
Online =Reservation amount /2
After accumulating 3000 points, you can apply for the VIP card. The formulas are:
Hotel reservation By telephone =Reservation amount *1.5
Online =Reservation amount *2.5
Flight reservation
Packages reservation		 By telephone =Reservation amount /4 *1.5
Online =Reservation amount /2 *2.5
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How do I find out how many Ctrip points I have?
Click on the "My profile" tab at the top right-hand side of our home page, and click on "My points". You will see the details of your points.
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Do my Ctrip points ever expire?
  • Ctrip points are valid for 2 years. For example, if you checked into a hotel on December 2nd 2005 and received 800 Ctrip points, then on December 31st 2007 the 800 Ctrip points will expire.
  • Ctrip will send you a notice anytime you have points that will expire within the next three months.
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How long after making a reservation are my points credited to my account?
After each completed reservation, Ctrip points will be added to your account. Generally, it takes less than three working days, however, on public holidays or during busy periods you might have to wait a little longer. On average, it also takes a couple more days to add points earned for reservations in Hong Kong or overseas.
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How do I look up my current reservation?
Click on "My trip" on the home page to obtain access to your reservation lists.
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