Help & FAQs
How do I book a hotel online?
What is the difference between "service apartment" and "resort"?
What is the Ctrip Low Price Guarantee?
How do I change or cancel my hotel reservation?
What if I don't show up at the hotel?
How do I pay Ctrip?
Is the exchange rate of CNY against the US dollar an up-to-the-minute rate on your website?
How do I contact the Ctrip service center?
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