-
Hotel reservations
- 1. How do I book a hotel online?
- 2. What is the Ctrip Low Price Guarantee?
- 3. How does the Credit Card Guarantee work?
- The Credit Card Guarantee process
- Your responsibilities and penalties
- 4. How do I change or cancel my hotel reservation?
- 5. What is the deadline for canceling or changing my hotel reservation?
- 6. What if I don't show up at the hotel?
- 7. What is the difference between "service apartment" and "resort"?
- 8. Is the exchange rate of CNY against the US dollar an up-to-the-minute rate on your website?
- 9. How do I pay Ctrip?
- 10. What does the "Breakfast" column mean?
- 11. What does the
icon mean? - 12. What does
mean? - 13. What should I do if I have a special room request?
- 14. What's the difference between "Pay at check-out" and "Prepay online"?
- 15. Does the room rate include tax?
- 16. Why do I need to input the estimated arrival time?
- 17. What should I do if I check out in advance?
- 18. How do I know my reservation is confirmed?
- 19. What forms of identification should I present at check in?
- 20. Can I add additional guests to my current booking?
- 21. How can I get a receipt of my hotel reservation?
- How do I book a hotel online?
- To book a hotel online, start from the home page and click the
"Hotels" tab in the top left search area. Fill in the options with
yellow backgrounds. The fields with white backgrounds are optional.
Reservation process ▼ - What is the Ctrip Low Price Guarantee?
- Ctrip promises:
Every time you book a hotel through us, your member rate will always be lower than the hotel rate offered the day you check in.
If this is not the case and you check in at a rate lower than your Ctrip rate, you can receive double Ctrip points for the booking. Just send us your invoice for confirmation.
If you decide to pay your Ctrip member rate, you can receive both the CNY difference between rates and get double Ctrip points for the booking. Again, just send us your invoice so we can confirm the difference.
- How does the Credit Card Guarantee work?
- Due to high demand for hotel rooms during peak periods, you must
provide credit card information to guarantee your reservation.
After you provide your credit card information, Ctrip will verify the credit card information in order to confirm your reservation with the hotel. Ctrip will send you confirmation of your reservation once the hotel has verified and accepted your information. Your hotel room will be held for you until noon of the day following your check-in date. If you provide incorrect or false credit card information or if Ctrip cannot verify your information for any reason, your reservation cannot be guaranteed and the hotel will not hold your room for you.
- No-show charge: After your credit card guarantee has been verified and accepted by the hotel, you can incur a no-show charge if you do not show up or if you cancel too late. This charge is generally the equivalent of one night's stay at the hotel.
- Depending on individual hotel deadlines for cancellation or changing for bookings, we cannot guarantee that your order can be canceled or modified once your Credit Card Guarantee is verified. You will be charged the rate for one night if you do not show up. Please plan your trip carefully to avoid the no-show charge.
- How do I change or cancel my hotel reservation?
-
- Click on the "My Trip" tab in the upper right of the home
page. Log in and access "My
hotels" to see your reservation list.
To change your reservation, click the "Modify" button and follow the directions to select and reserve a new hotel.
To completely cancel your reservation, click the "Cancel" button. - Any cancellation or change to the hotel reservation must be made before the deadline. After the deadline you cannot change or cancel your reservation online. Please contact us by phone on 86-21-34064888 or 400-820-6666 (in China). Any cancellation or change is subject to applicable penalties if your cancellation or change request is made after the deadline.
- Click on the "My Trip" tab in the upper right of the home
page. Log in and access "My
hotels" to see your reservation list.
- What is the deadline for canceling or changing my hotel reservation?
-
- Prepaid orders or orders with a Credit Card Guarantee need to be canceled or changed within the deadline, or Ctrip will have to deduct some or all of the room fee from you. Normally the deadline is at 6pm of the day you check in, but the deadline times of different hotels varies. During your booking, you will be advised of the specific deadline.
- We suggest you make reservations 1 or 2 days in advance during off-season and more days (at most half a month) in advance during the peak season.
- What if I don't show up at the hotel?
-
- For prepaid orders or orders with a Credit Card Guarantee, after your Credit Card Guarantee has been verified and accepted by the hotel, you can incur a no-show charge if you do not show up or cancel too late. This charge is generally the equivalent of one night's stay at the hotel.
- For other orders, to avoid incurring any fees, you can inform Ctrip if you cannot show up.
- What is the difference between "service apartment" and "resort"?
-
A service apartment is a type of furnished, self-contained apartment designed for short-term stays, which provides amenities for daily use.
A resort is a hotel located in a resort area with many recreation facilities, such as golfing, skiing, etc.
- Is the exchange rate of CNY against the US dollar an up-to-the-minute rate on your website?
- The exchange rate of CNY against the US dollar on our website is not updated in real time. The exchange rate in our system is slightly higher than the current rate.
- How do I pay Ctrip?
- For hotel reservations, the most common way to pay is at the check-out using cash or a credit card. However, some hotels may allow prepayment.
- What does the "Breakfast" column mean?
-
- A room with a breakfast icon means it offers free breakfast for one or two guests.
- You have to pay for breakfast when there is N/A in the "Breakfast" column.
- What does the icon mean?
- If you book a room with the gift icon, you get a bonus when you check in.
- What does mean?
- The room is not available but you can still view room details.
- What should I do if I have a special room request?
- Any special requests can be written in the "Add. request" area on the "Contact information" page. We will deliver your request to the hotel.
- What's the difference between "Pay at check-out" and "Prepay online"?
- Normally the prepay rate is cheaper than the check-out rate. However, many hotels cannot offer prepay services.
- Does the room rate include tax?
- All rates include hotel service fees, but do not include tax or any other fees.
- Why do I need to input the estimated arrival time?
- Your estimated arrival time allows the hotel to arrange your room more flexibly. Checking in before noon may result in an additional fee.
- What should I do if I check out in advance?
- If you need to check out in advance, please inform Ctrip one working day before you leave the hotel. If you fail to inform us or have an emergency, please provide your hotel receipt and Ctrip will refund remaining room fees. Otherwise the fees cannot be refunded.
- How do I know my reservation is confirmed?
-
- We will send a confirmation email to your registered mailbox after we confirm your submitted reservation.
- If you provide your mobile phone number (in China), you will also receive a confirmation message from us.
- What forms of identification should I present at check in?
- When checking in, please present at least one of the following: Passport / Chinese ID Card / Entry-Exit Pass from Hong Kong and Macau / Permanent Residence Permit in China / Mainland Travel Permit for Taiwan Residents.
- Can I add additional guests to my current booking?
- You must make a new reservation for the new guests.
- How can I get a receipt for my hotel reservation?
- You can get the receipt from the hotel when checking out.