To book a flight online, start on the home page and click the "Flights" button located in the
top left corner of the search area. Fill in all the fields with a
yellow background. The white fields are optional. Reservation process ▼
Click on the "My Trip" tab located in the top right-hand
corner of our home page. Log in and click the "My flights" button to
see your reservation list. To change your reservation, click the
"Modify" button and follow the directions to select and reserve a new
flight. To completely cancel your reservation, click the
"Cancel" button.
For orders that cannot be processed online, please contact us
on 400-820-6666. For tickets that have already been issued, orders
cannot be canceled online or by phone.
For flight reservations, you may prepay by credit card using our online system, or pay after you
get your ticket using cash or by a credit card. You can select which
payment method you want to use during the booking process.
Tickets cannot be modified online after being issued. Please
contact Ctrip to change your ticket. Normally, airlines do not charge
any fees for changes made within the same class. To upgrade your
ticket, there is usually a price difference that must be paid.
There is no charge for canceling tickets that have not yet been
issued (except for group tickets with a prepaid deposit). For tickets
that have already been issued, a cancellation fee might apply (this
depends on the policy of the airline).
How do I book tickets for children or infants
online?
After you submit an order for an adult, click the link for
"Child" or "Infant" under the confirmed order to duplicate it. Then
follow the instruction to complete the order for the child or infant.
Children's tickets can be booked first and then duplicated for
additional children, infants or adults.
Prices quoted for flights departing a month or more in the future
are estimations based on previous trends in ticket pricing and will
need to be confirmed closer to the actual departure date. Airline
company scheduling is prone to change without much notice and
discounted fares will also change accordingly. While Ctrip strives to
provide the best discounts to its customers and update online ticket
prices as quickly as possible, advertised discount prices are subject
to change occasionally.